Product warranty terms in the warranty system

● The seller is responsible for matching the product with the invoice, product health, and packaging quality until delivery to the Customer. When delivering the product to the Customer, the above cases should be certified with the Consumer’s vision and signature. In case of a mismatch, the Customer is allowed to request a refund or replacement, and the seller is obligated to accept the request.

– After the Consumer confirms the product’s health, the seller is not responsible for any shortages, breakages, etc.

● All after-sales repair services, including repair fees, supply and replacement of components, travel and transportation costs, and moving the Customer’s goods to the service location within the city limits, are free of cost for the Consumer during the warranty period and subject to a fee during the commitment period. The difference in product transportation costs and travel outside the city limits during the warranty period falls on the Customer (commitment period services, A collection of commitments including repairs, supplying spare components and product support for a specific period longer than the warranty period, and is provided by the supplier by charging the Customer with fee based on provided services.)

● During the warranty period, the supplier is obligated to assume responsibility for any inherent issues with the sold products or issues that have happened during regular usage and fix these problems that prevent the optimal use of the products. If an issue occurs 90 days after the start of the warranty, the Consumer can request a replacement with the same or another device, and the supplier is obligated to fulfill the Customer’s request to satisfy the Customer. In case the device is out of stock, the supplier should refund the Customer based on the current market price (the last consumer price of a similar device on the company’s official price list). ( Inherent issue: An essential issue that can arise on a device potentially from the manufacturing to delivering the product to the Consumer or occurs, and the abuse by the Consumer doesn’t cause the issue.)

The manufacturer and the importer are responsible for the cost of installation and transportation for all devices with essential issues.

Transportation during the warranty period is free.

If the same issue happens again on the device during the warranty period, the Consumer can request a replacement with the same or similar new device.

Replacement of components and repair services should be guaranteed for 6 months during the commitment period.

● The supplier is responsible for damage caused by the device’s transportation during the repair process and damage caused during the supplier’s repair. At a customer’s request, this can include replacing the device.

● If the supplier cannot repair the device during the two-week warranty or two-month commitment period, it should provide the Consumer with a replacement device. Otherwise, based on the Consumer’s request, the supplier should give the Consumer another similar device or provide a refund ( based on the cost of the comparable new device with a 10% annual depreciation deduction after the end of the warranty period).

Product replacement or refund doesn’t include non-essential ( problem within a non-essential component that doesn’t affect the primary performance and Customer’s usage ) and non-inherent Issues.

● The minimum warranty period of this device is 24 months.

The basis for determining the start of the warranty period is the installation date by the supplier/after-sales service provider, and the cost of the first installation of the device falls on them.

If the device is installed by anyone other than the supplier or after-sales service provider, the product is out of warranty commitment.

● supplier/after-sales service provider will suffer compensation if they delay the installation ( The deadline above is from the time the location and installation conditions are ready and the Customer’s request is met.):

In case of 6 to 14 days of delay, The warranty period increases by one month.

If the delay is more than 15 days, the Customer can request a product return.

● The time interval from production to installation request or purchase should not be longer than a year. If it is longer, the company can deduct the equivalent of that time from the product warranty period.

● The service support period, which includes providing all spare components and services during the commitment phase, is at least 10 years.

If the same issue occurs again after a two-stage component repair, the company will provide free device repair.

During the commitment period, all costs, including transportation and repairs, fall on the Customer.

In case of non-repairable issues or the inability to provide main components that affect the devices’ performance, the company will compensate the Customer with discounts for its new products.

● Items not included in the warranty and free services:

• Services and repairs affected by Destructive environmental impacts, external factors, electrical surges, liquid penetration, damage and impact, breakage, rust, accidents and fire

•Consumables (other than those caused by defects in the component))

•Defects caused by improper use of the device.

• Provision of additional accessories related to the infrastructure of the installation or use site

• Additional accessories are identified in the Customer’s instruction book.

• Troubleshooting the device, including installation, repair, or manipulation by the Customer or unauthorized people.

• Provision of transportation and reinstallation services for the device

•Extra accessories in addition to those included with the product

•Unconventional installation and repairs by unauthorized people.

•Improper gas, electrical, and wiring for installation and installation

•Expertise before purchase, device transfer, and travel outside the city limits (cost difference paid by the Customer)

•Providing services to devices without serial numbers or tracking IDs (or corrupted IDs)

● Warranty Card requirements:

• Includes warranty period, contact number, address, company website

• Includes product specifications, including model, serial number, and tracking ID

•Includes parts with possible excess warranty on the warranty card

• Includes consumable parts that are not covered by the warranty.

● Other commitments:

– If the company announces and promotes more commitments, it must fulfill them and inform the customers.

-The Farsi instruction book is provided to the Customer and includes usage instructions, safety tips, and accessories.

Providing a repair invoice during the warranty and guarantee periods, including details of repairs and replaced parts for the customer.

Providing the bill to the Customer includes installation services, repair, replacement, etc.

These commitments cover products whose warranty period started in March 2023. For more information regarding the warranty regulations for these products, please refer to the document “ Implementing regulations for after-sales services for furniture, household appliances, electrical and electronic finished products, audio and video equipment, and communication devices.”

Products whose guarantee began before this date are covered under previous regulations, which are explained thoroughly in the document “ Implementing regulations of the Consumer Rights Protection Law.”